Hospital Policies

No 24-hour Supervision

By Law, we are required to notify clients that 24-hour supervision is not available. 

Payment

Payment in Full is due at the time services are rendered. If you have any special concerns regarding payment or a budget for your visit, please discuss this with the receptionist at the time of check in. We accept Cash, Check (With Government-Issued ID), Debit, Visa, Master Card, Discover and Care Credit

There is a $35 charge for bounced checks. 

Appointment Cancellation Policy

Due to an increased demand for appointments, we require prior day notice to cancel or reschedule appointments. If you do not cancel or reschedule the prior day, the appointment will be a “no-show”.

After the first no show, we will contact you at the phone number and/or e-mail you provided to reschedule at no extra charge and review our no-show policy.

After the second no show, you will be required to pay a deposit of $75 to reschedule and for any subsequent appointments. This fee will be assessed for each pet scheduled for multiple pet appointments. The deposit will be applied to the invoice for that appointment. The deposit will be forfeited in the event of another no-show or late cancellation. 

If you are more than 10 minutes late for your scheduled appointment, it will be at our discretion to see your pet or to require rescheduling. If we are unable to see your pet due to excessive case-load, the late arrival will be considered a no-show. 

We appreciate your understanding of our cancellation and no-show policy.

Emergency Fee

Pets that must be seen the same day, if we are able to accommodate them, will incur an additional “Emergency Fee”, depending on the severity of their condition. 

Deposit for Surgery, Grooming, Boarding and New Clients

A $35 deposit will be collected at the time of scheduling for all surgery,  grooming and boarding appointments. A deposit will be collected at the time of scheduling boarding appointments during peak boarding times. This includes Summer from June through August and all major holidays. The fee will be credited to the invoice that the time of service. 48-hours cancellation is required for Boarding, Grooming and Procedures or the deposit is forfeit. 

Estimates

We will gladly discuss estimated costs of services and prepare an estimate for recommended procedures. Often, anticipated services will change upon examination of your pet. 

Leashes / Carrier

We require that all pets remain either on a leash or in a carrier until instructed otherwise by a staff member. If you do not have a leash or carrier, we will provide one for you at a nominal fee. 

Returns

To assure consistent quality of products, we cannot accept returns on any items not sealed in the original manufacture packaging. We will accept open food products in accordance with manufacture return guidelines.

Dropoffs

To prevent the spread of infectious disease, all pets admitted for Boarding, Grooming, and Hospitalization are required to be current on vaccinations for transmissible diseases. We assume no liability for pets or humans contracting infectious diseases or parasites. 

Pets must be up to date on:

• Rabies
• Distemper
• Bordetella/Kennel Cough (Dogs)

Pets with external parasites will be treated upon admission; the fee will be included on the invoice. 

Due to infectious disease concerns, we are not able to feed raw diets to boarding pets.