Our Policies

At Old Farm Veterinary Hospital, we want to make sure that everyone’s visit is as pleasant and stress-free as possible.

Please read our hospital policies before your first visit and contact us if you have any questions:

24-hour supervision is not available.

Fees are DUE at the time services are rendered.

  • A deposit may be required for pets being admitted to the Hospital as well as other services.
  • We accept cash, checks, debit, Visa, MasterCard, Discover, and Care Credit.
  • Checks must be authorized by Telecheck. We charge a $35.00 fee for returned checks.

We require that all pets remain either on a leash or in a carrier until instructed otherwise by a staff member. If you do not have a leash or a carrier, we will provide one for you at a nominal fee.

At your request, we will gladly discuss cost of services and/or prepare an estimate for recommended procedures.

To assure consistent quality of products, we cannot accept returns on any items not sealed in the original manufacture packaging. We will accept open food products in accordance with manufacture return guidelines.

To prevent the spread of infectious disease, all pets admitted for boarding, grooming, and hospitalization are required to be current on vaccinations for transmissible diseases, including rabies. We assume no liability for pets or humans contracting infectious diseases or parasites.

  • Pets with external parasites will be treated upon admission; the fee will be included on the invoice.

Deposits for surgeries, boarding, and grooming:

  • A $35 deposit will be required to schedule surgery or grooming.
  • This will be applied to the bill at the time of service
  • Deposit is refundable up to 48 hours before an appointment.

Cancelation/No-Show/Late-Arrival Policy

To promote efficient use of hospital staff and scheduling, Old Farm Veterinary Hospital has implemented a ‘Cancelation Policy’ to encourage clients to keep their doctor appointments, arrive on time, and give timely notice if they wish to change an appointment.

Effective May 1, 2024

Due to an increased demand for appointments, we require prior day notice to cancel or reschedule appointments. If you do not cancel or reschedule the prior day, the appointment will be a “no-show”.

After the first no show, we will contact you at the phone number and/or e-mail you provided to reschedule at no extra charge and review our no-show policy.

After the second no show, you will be required to pay a deposit of $75 to reschedule and for any subsequent appointments. This fee will be assessed for each pet scheduled for multiple pet appointments. The deposit will be applied to the invoice for that appointment. The deposit will be forfeited in the event of another no-show or late cancelation.

If you are more than 10 minutes late for your scheduled appointment, it will be at our discretion to see your pet or to require rescheduling. If we are unable to see your pet due to excessive case-load, the late arrival will be considered a no-show.

We appreciate your understanding of our cancelation and no-show policy.