New Clients
Important – Please Read
Please call our office at (301) 846-9988 to schedule an appointment.
We require a deposit of $35.00 at the time of scheduling for all new client appointments. This deposit will be applied to your first visit. If you need to reschedule or cancel your appointment it must be done at minimum of 48 hours prior to the scheduled appointment, or your deposit will be forfeited.
Please submit the following information before your appointment. Having you in our system prior to your arrival will make the check-in process much faster. You can also download the form if you prefer to bring it with you.
Please fill out the form below:
Appointment Cancellation Policy
Due to an increased demand for appointments, we require prior day notice to cancel or reschedule appointments. If you do not cancel or reschedule the prior day, the appointment will be a “no-show”.
After the first no show, we will contact you at the phone number and/or e-mail you provided to reschedule at no extra charge and review our no-show policy.
After the second no show, you will be required to pay a deposit of $75 to reschedule and for any subsequent appointments. This fee will be assessed for each pet scheduled for multiple pet appointments. The deposit will be applied to the invoice for that appointment. The deposit will be forfeited in the event of another no-show or late cancellation.
If you are more than 10 minutes late for your scheduled appointment, it will be at our discretion to see your pet or to require rescheduling. If we are unable to see your pet due to excessive case-load, the late arrival will be considered a no-show.
We appreciate your understanding of our cancellation and no-show policy.
Schedule an Appointment With Us Today!
Your pet’s health and happiness is our priority. Press below to schedule an appointment with our pet care team.
